itsm

As a new it management approach, ITSM has been widely used and produce significant benefits in foreign countries, and also has been more and more attentioned in China.

作为一种新的IT管理模式，IT服务管理在国外得到了广泛的应用并产生了显著的效益，在我国也已受到越来越多的关注。

Some kinds of the international standards of ITSM are researched. Then the ITIL (Information TechnologyInfrastructure Library) which is the best practice standard in the ITSM is emphasis researched.

在认真比较了IT服务管理领域的几种国际标准后，重点研究工ITIL（信息基础架构库）这个国际IT服务管理领域公认的最佳实践标准。