调解员

The telephone representative listened and said " yes " and sympathized with his grievance.

这位电话公司[调解员]所回答的，都是简短的[是！是！ ]，并且表示同情他的委屈。

This " troubleshooter " listened and let the cantankerous customer enjoy himself pouring out his tirade.

这位 [ 调解员 ] 去那里后，静静听着。尽量让这位好争论的老先生，发泄他满肚子的牢骚。

At last, one of the company´s most skillful " trouble - shooters " was sent to interview this stormy petrel.

最后， 电话公司派出一位最富经验、技巧的 [ 调解员 ]，去拜访这位不讲理的客人。